After you buy a tool from CSKA Auto Enterprise, technical questions go to Alvis Kiew (Ah Yii), our Technical Executive, on WhatsApp +65 9037 2820. For new orders, upgrades and add-on modules, WhatsApp Steven on 9822 2629 or Ah Kiat on 8493 0068.
What to send us
- The tool model and serial number, or a photo of the label.
- The car make, model, year and VIN if you have it.
- The problem a photo or short video of the screen and any error message.
Software updates and maker support
Each maker sets its own update terms. For example, Autel states one year of free software updates and a one-year limited warranty for the MaxiSYS MS909 S2. THINKCAR's remote diagnosis lets users reach THINKCAR's cloud technicians by audio or video call on supported tools. Ask us for the terms of your model.
Questions
Who do I contact if my tool shows an error?
WhatsApp Alvis on 9037 2820 with a photo of the screen, the tool model and the car details.
How do I renew software updates?
Ask Steven or Ah Kiat for the renewal for your model. Update terms are set by each maker.